Refund and Returns Policy

At Alzheimers.org.au, we want you to be completely satisfied with your purchase. If you are not satisfied with a product, please review our refund and returns policy below.

Returns

  • Eligibility: Products must be returned within 30 days of purchase. They must be unused and in the same condition that you received them.
  • Process: To return a product, please contact our customer service team at +61 (2) 6254 4233 or via the contact form on our website. We will provide you with instructions on how to return the product.
  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +61 (2) 6254 4233.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +61 (2) 6254 4233 or via the contact form on our website.

Contact Us

For more information about our refund and returns policy, please contact us:

PO Box 4019
Hawker ACT 2614
+61 (2) 6254 4233